Question 1

How do I start planning a private Bali journey with MERU?

Accepted Answer

The easiest way is to send us a message on WhatsApp with your travel dates, number of guests, and any preferences. We respond within 30 minutes during Bali business hours and send a tailored proposal within 24 hours.

Question 2

Are MERU journeys guaranteed to be completely private?

Accepted Answer

Yes. Every journey is exclusive to your booking party, with no shared vehicles, no combined group itineraries, and private villa or exclusive hotel stays only.

Question 3

Is USD pricing final or indicative?

Accepted Answer

From-prices are the starting point for a private quote. Final pricing depends on travel dates, group size, villa selection, and specific requests. All quotes are confirmed in writing before you pay.

Question 4

What are the payment terms, and do you charge in USD or IDR?

Accepted Answer

We quote in USD. A 30% deposit confirms your journey, with the balance due 14 days before arrival. IDR payment is available at the prevailing rate confirmed at booking. There are no hidden fees, and the quote is final before payment.

Question 5

Does a Private Villa Escape include a live-in chef and dedicated staff?

Accepted Answer

Yes. Villa staff includes a private chef (three meals daily on request), a butler, and a dedicated driver. Dietary requirements are shared with the chef before arrival, and daily grocery provisioning is included.

Question 6

What happens when we land at Ngurah Rai International Airport?

Accepted Answer

A MERU driver meets you at arrivals with a name sign and a private vehicle, no shared transfers, and takes you directly to your villa or hotel with luggage handled. VIP fast-track is available on request at additional cost.

Question 7

How bespoke is a MERU journey? Can we change every detail?

Accepted Answer

Fully bespoke from day one. You share your preferences, including cuisine, pace, interests, and villa style, via a WhatsApp briefing, and we draft a custom itinerary within 24 hours. Every element is negotiable before you confirm.

Question 8

What is included in a Bespoke Private Journey, and what is excluded?

Accepted Answer

Included: a private driver daily, a curated itinerary, hotel and villa liaison, restaurant reservations, daily breakfast, and MERU concierge support throughout. Excluded: international flights, Bali departure tax, visa fees, personal expenses, and optional activities not pre-booked.

Question 9

Do you offer free date changes or cancellations?

Accepted Answer

Yes. Free date change up to 14 days before arrival. Cancellation terms depend on the product and booking phase and are specified in your booking agreement. We always aim to find a fair solution.

Question 10

Are you licensed to operate as a Bali travel company?

Accepted Answer

Yes. MERU holds valid Izin Usaha Pariwisata and is a member of ASITA (Association of the Indonesian Tours and Travel Agencies). Full license details are available on our About page.

Question 11

Can you accommodate families with children and specific dietary needs?

Accepted Answer

Absolutely. Many of our guests travel as families. We arrange child-safe villas, family-friendly itineraries, and chefs briefed on allergies and dietary preferences before arrival.

Question 12

How quickly will we hear back, and who will we be dealing with?

Accepted Answer

You will deal with a named MERU concierge from your first message. We reply within 30 minutes during Bali business hours (8am to 8pm WITA) and provide a tailored proposal within 24 hours.

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